What is the return policy for online purchases?
If you are not fully satisfied with your online purchase, J. Landa will accept exchanges or returns for items bought online. Please ensure that the item is returned in new and re-sellable condition within 10 business days from the delivery date of your order. Returns after the 10 day period are only eligible for a store credit. If you would like to make a return please email us for a return authorization at: email@example.com (no refund will be granted without return authorization). *Please note: Purchases made in our storefront in Houston, TX, are only eligible for exchange or store credit.
For your protection, please pack your returns in the original box, return your order with an insured courier & retain your receipt. J. Landa is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, the purchasing card will be credited for the merchandise amount only. We can not refund shipping charges on return items.
A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order. *Personalized items and special orders can not be returned. *
We will gladly ship internationally, but customers are responsible for settling all charges in order for customs to release the shipment once it reaches the destination country.
Can I return a gift?
Items received as gifts may be exchanged for another item of equal or greater value.
What is your repair policy?
We will repair any design purchased through J-Landa.com. We may not be able to repair older pieces if components needed to repair them are unavailable.
I have a discount code. What can I use it on?
Discount codes can be used on regularly priced items, excluding the Dian Malouf and De Petra collections.